It’s National Techies Day, and since we go to Rochester Institute of Technology, we thought it was beyond appropriate to celebrate! As our campus is packed with countless technology majors, technology buildings, and technology computer programs; Information and Technology Services helps students, faculty, and staff on a daily basis.

What is Information Technology Services (ITS)?

Information and Technology Services’ mission is simple. They want to deliver quality services to members of the RIT Community, improve customer value through service management, and advance our institution’s vision. Not only will ITS provide users with solutions to their IT needs, but they will ensure it is customized to the specific situation at hand.

What services do they offer?

ITS is equipped to offer a variety of services to the RIT community. If you are in need of software assistance such as RIT computer account or Google applications troubleshooting, ITS is here to help. For more service listings, check out their website.

How do I contact ITS?

The ITS Service Desk is located in Frank E. Gannett Hall, room 1113 on the first floor. Open Monday through Thursday from 7:30 a.m. to 9:00 p.m., Friday from 7:30 a.m. to 5:00 p.m., and both weekend days from 12:00 p.m. to 5:00 p.m. ITS Residential Networking (ResNet) is another Service Desk option available to RIT students. Another part of the campus-wide ITS organization, the office i located in Nathaniel Rochester Hall (NRH), room 1034. Lastly, ITS offers services in the Wallace Library at their walk-up help desk on the first floor when the fall and spring semesters are in session. If you are unable to stop by a service desk, ITS can be easily contacted at servicedesk@rit.edu, or by phone at (585) 475-4357.

Can I work for ITS?

Are you a techie interested in working for ITS? Well, there are a variety of part-time and co-op positions available for students! As for part-time, ITS is currently filling positions for a Communication Specialist Assistant, Service Desk Representative, and Tech Services Technician. If you are interested in technology as well as engaging with campus life, the Communication Specialist Assistant position may be a good fit for you. If you are interested in more of the technology aspect of ITS, apply to be a Tech Services Technician! Interested in being even more than a part-time employee? Check out ITS’s current co-op positions listings, and apply!

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