It’s National Techies Day, and since we go to Rochester Institute of Technology, we thought it was beyond appropriate to celebrate! As our campus is packed with countless technology majors, technology buildings, and technology computer programs; Information and Technology Services helps students, faculty, and staff on a daily basis.
What is Information Technology Services (ITS)?
Information and Technology Services’ mission is simple. They want to deliver quality services to members of the RIT Community, improve customer value through service management, and advance our institution’s vision. Not only will ITS provide users with solutions to their IT needs, but they will ensure it is customized to the specific situation at hand.
What services do they offer?
ITS is equipped to offer a variety of services to the RIT community. If you are in need of software assistance such as RIT computer account or Google applications troubleshooting, ITS is here to help. For more service listings, check out their website.
How do I contact ITS?
The ITS Service Desk is located in Frank E. Gannett Hall, room 1113 on the first floor. Open Monday through Thursday from 7:30 a.m. to 9:00 p.m., Friday from 7:30 a.m. to 5:00 p.m., and both weekend days from 12:00 p.m. to 5:00 p.m. ITS Residential Networking (ResNet) is another Service Desk option available to RIT students. Another part of the campus-wide ITS organization, the office i located in Nathaniel Rochester Hall (NRH), room 1034. Lastly, ITS offers services in the Wallace Library at their walk-up help desk on the first floor when the fall and spring semesters are in session. If you are unable to stop by a service desk, ITS can be easily contacted at email@example.com, or by phone at (585) 475-4357.
Can I work for ITS?
Are you a techie interested in working for ITS? Well, there are a variety of part-time and co-op positions available for students! As for part-time, ITS is currently filling positions for a Communication Specialist Assistant, Service Desk Representative, and Tech Services Technician. If you are interested in technology as well as engaging with campus life, the Communication Specialist Assistant position may be a good fit for you. If you are interested in more of the technology aspect of ITS, apply to be a Tech Services Technician! Interested in being even more than a part-time employee? Check out ITS’s current co-op positions listings, and apply!
According to the Bureau of Labor Statistics, there are over 2.3 million janitors in the U.S. today. Unfortunately, because custodial work is “behind the scenes” it often goes unappreciated. Yet, custodial work is often very difficult and is vital the success of all public buildings. Colleges, stores, and hospitals depend on their custodial staff for their daily operations. Today, October 2nd, is National Custodial Worker Appreciation Day; if you see a custodian around campus, show your appreciation!
Unknown to many, our custodial staff workers are pretty cool. Check out this Q&A with Charles VanMaldeghem, a Building Services Supervisor. Charles is known for implementing robotic equipment into his work and takes great strides to enhance his team’s custodial operations at RIT.
How long have you been the Building Services Supervisor at RIT?
“I have been at RIT for 13 years. I oversee 13 custodial staff mainly over in the College of Imaging Arts and Sciences as well as the Bausch and Lomb Center.”
What is the toughest part about being a custodian?
“It’s very routine, mundane. It’s the same thing day after day. So, we try to develop methods and procedures that alleviate some of the most strenuous portion of the job: automated and in some cases in the robotics. We are able to have machinery doing a lot of that heavy work that is fatiguing to the staff. It eliminates some of the injuries and potential problems with that.”
Do you find this job to be rewarding?
“Absolutely. Last week we hadthe inauguration and the tours that were associated with that. A large number of people came through our building. So having the place look really nice and the floors looking clean and shiny, and restrooms clean and presentable and appealing is important, and we get great rewards off of the feedback we get from those.”
Custodial work is often “behind the scenes.” Do you think people take your work for granted or are very appreciative of the work you do?
“I often see a lot of positive feedback from the faculty staff and from students as well. Our custodians, because we are here during the day, develop those relationships with individuals. A lot of my staff has great connections with RIT staff and our students because they see them everyday.”
Why did you decide to go into the custodial workforce? “I started very young in high school. Actually, before that I worked for my father cleaning his offices at the age of 12. As asupervisor, I feel my job is to further develop individuals because I know the business and I know the individuals. I get great reward out of enhancing their lives and making them better.”
Why do you think National Custodial Worker Appreciation Day is so important?
“Having been in it for 40 years, I like to make sure I am appreciating my staff everyday. I don’t try to limit it to one day out of the year, but the recognition that the staff get from people appreciating what they do on a daily basis I think is important.”
Be sure to thank the next custoidal worker you see, and share your apprciation on social media by tagging us at Behind the Bricks, along with the hastag #RITBTB. On behalf of Behind the Bricks, thank you to all RIT custodial workers as well as Facilities Management Services, for keeping our campus clean and beautiful. Happy National Custodial Worker Appreciation Day!
For a lot of people coming to RIT, whether you’re a freshman, international student, transfer, or just haven’t been able to see the area you suddenly were thrust into, Rochester can be an intimidating place to explore. There’s so much to see and do around RIT that it can overwhelm some students who don’t know what to do on the weekends.
Rochester has so many great things to offer – from local restaurants to museums and art, the city is packed with so many places to discover!Into the Roc is a program run by RIT’s Center for Civic Engagement and Leadership. One of the coordinators, Bobby Moakley explained that Into the Roc gives the students of RIT the chance to discover the wonders of the city that surrounds them. People who participate in Into the Roc typically spend an evening during the week or weekend discovering the world outside of Brick City. They’re either doing community service with a local non-profit or they enjoy a few hours watching a local play, comedy show, exploring a museum, or discovering other cultural experiences in the city. Transportation is always provided and food is generally offered as well!
Another great way to explore the city, especially if you don’t have a vehicle, is to find out RIT’s shuttle bus times. The weekend shuttle service that typically travels around campus opens up to the rest of Henrietta for students who want to hop on and visit the Marketplace Mall, the South Plaza, Wegman’s, Target, etc. Parking and Transportation Services also works with the RTS Bus System to provide a late night bus to downtown Rochester on Saturdays. For more information, download the RIT Mobile App to get live bus trackers, schedules, maps, and updates!
If you’re lucky enough to have a car on campus or know someone with a car (or you could request an Uber/Lyft, which has recently just come to the area) you have the ability to really get into the city and surrounding towns of Henrietta. Some great places to explore in Rochester are:
The Strong Museum – Strong Museum gives a historic and interactive look into toys, video games, and exhibits that make you relive your childhood. Yes this may be considered a children’s museum but it’s enjoyed by people of all ages!
Artisan Works – A renovated factory building that holds a large number of art pieces. They often have art shows as well!
Eastman House – The George Eastman Museum is the oldest museum in the world that is dedicated to photography. It also holds one of the world’s oldest film archives! It was the estate of George Eastman – the founder of Eastman Kodak Company – and opened to the public in 1949.
Mt. Hope Cemetery – Mt. Hope is a cemetery that dates back to 1838 and spans over 196 acres of land. Most notably, it is where Susan B. Anthony and Frederick Douglass are buried.
Susan B. Anthony House – This was the home of Susan B. Anthony for nearly 40 years. She was a national figure for the women’s rights movement.
The Public Market – Instead of going to Wegmans, hit up Rochester’s very own Public Market! This is a great place to go to see a large variety of local food and drinks from various different vendors.
So it’s the last week of classes and you may be scrambling to find an internship, or if you graduate next week, a full-time position. Hopefully you’ve already begun to apply for jobs but if you haven’t, it’s never too late to start. If you’re not sure how or where to start, or just need a little help, I’ve put together some RIT resources that you can use to assist you in your job search.
One major resource RIT provides for students and alumni is JobZone. It can, or maybe already has, help you tremendously when searching for a full time position or a co-op. JobZone can be found on the Career Services students page. When you get there, you are able to do an “advanced search” for jobs. You can search by your major, whether you need a co-op or full time position, and even location.
Always make sure your profile is up to date! Make sure you marked your profile as published if you’re searching for a full time job or co-op position. Be sure you have the correct resume and cover letter uploaded.
You can also go into documents > opt-in books and opt-in to your major’s “grads seeking full-time” or “2017 co-op” books. This will make you available to any employers looking at RIT for positions in your major to be filled.
Another option is meeting with your career services coordinator to discuss your job search, your resume or cover letter, or the interview process. An important thing to remember is that they are still available to you after you graduate! Take advantage of their assistance and make sure you’re in great shape to be hired! To find out who your career services coordinator is, visit https://www.rit.edu/emcs/oce/staff and use the search bar at the top to search by major.
Make sure your LinkedIn profile is updated and contains a bunch of relevant, professional information about you. You can apply to jobs on LinkedIn as well under the “Jobs” tab. You are able to pick your search term and location. There are usually “easy apply” options where you click apply and the employer is simply sent to your profile. Again, make sure your profile is updated first!
Other options that I have had success with include ZipRecruiter and Indeed. I signed up for the daily emails from ZipRecruiter and downloaded the app to make it even easier. The more, the merrier.
If you have never spent an appreciable amount of time walking around it, the Wallace Library can seem like a daunting place. And let’s face it, most of us rarely venture past Java’s, and if we do it’s for the odd group project or because a professor required a print source for a research paper. It gets easy to think of the library as more of a spot to nap than an actual resource. However, the Wallace Library is far from an outdated, labyrinthine building blocking the view from Liberal Arts Hall. The library has a wealth of information and resources for the RIT community, especially with finals coming up.
Most of your time in the library basement is probably going to be spent staying out of the cold. The A-Level of the Wallace Library consists chiefly of tunnels and offices, with such attractions as the Sportzone office, thesis binding, Production Services, and classroom A400. The Liberal Arts and Library tunnels connect and can be difficult to tell apart (thankfully we already have a guide for that).
The first floor of the library is a hub of activity. This is one of the most popular areas of the library for group work, since it does not have the noise restrictions that the upper floors do (within reason). The first floor is also home to Java Wally’s, your friendly neighborhood coffee shop.
The second floor houses the Cary Graphic Design Collection, a number of books, and a few tables. The second floor is a quieter floor, but you are able to do group work at a lower volume.
This floor is a quiet floor, so it’s best for individual study. You are allowed some noise, but it’s better to keep your headphones on.
The Fourth Floor is the smallest floor in the library, and is best suited for individual work. It is a silent floor, meaning there is no talking aloud. There are several tables and individual cubbies you can use for individual study. This is where you should go when you want absolutely no distractions.
There are many resources in the library that are available to all students, and they go way beyond books. One such service is the ability to sign out a laptop for up to 4 hours. The library has 38 Windows and 10 Apple laptops available, which can be taken anywhere on campus. This may not be much time for homework or doing an entire project, but it’s a lifesaver for presentations and in class activities that require a computer. It’s easy to do, too. All that you need to do is present your RIT ID and a photo ID (such as a driver’s licence or passport), state your preference of Mac or PC, and off you go. Best of all, there is no guesswork with knowing if a machine is available. An up to date count is available right on the Wallace Library main webpage.
In House Resources
Going to the library gives you access to a number a resources. While you can gain access to many of them online, there are plenty more in person.
Study Room Reservations
You can reserve study rooms throughout the library. These rooms come in 1-3 and 4-8 person sizes. These rooms often include white boards and have plenty of outlets, so they are ideal for group projects.
There are a number of places to print and scan documents in the Wallace Library, mostly on the First and Second Floors. Be aware some printing services will require you to pay.
Of course, possibly the greatest resource available at the RIT library are the Librarians. There are a total of 9 librarians at the Wallace Library with various specializations, from NTID to Engineering to Liberal Arts. The Librarians have offices in the Wallace Library and are usually there during standard business hours.
If you want to better your writing, the Wallace Library is home to the Writing Commons, a service dedicated to helping RIT students improve their writing skills. It’s located on the first floor of the Wallace Library and appointments are available.
On top of all the physical resources available at the library, the Wallace Library hosts a wealth of information online. You may be familiar with the database search function, where you can peruse a number of online databases for scholarly resources. However, there are many things you can do through the main library website beyond research.
The RIT library gives you access to a number of specialized databases, with access to a wealth of information. This is great for that research paper you’ve been putting off, since the database selection can get you every possible academic source imaginable. Which is much more legitimate than Wikipedia.
Like most libraries, you are able to search the RIT book catalog online. You can see the location, availability, and even due date if it’s checked out.
All in all, the RIT Wallace Library is an amazing resource for RIT students. Let’s be honest, we tell ourselves that libraries are an outdated thing and there is no reason to walk around a big musty building full of books and shooshing. The Wallace Library is far from that Hollywood portrayal you may have in your head. It is a place of learning, a place to gather information, and most of all, a vital part of an RIT education.
Dave Edborg is a competitive deadlifter who competes in the World Association Benchpress and Deadlift Championships. He’s also a father, husband, world traveler, and a stalwart role model to all, a firm believer that everybody can work hard to be the best person they can be. But for his day job, he serves as the Public Safety Patrol Major here at RIT. I met him at Beanz to talk about his background, career and to get a behind the scenes look at Public Safety, focusing on the work they do to keep RIT’s students safe and the university running smoothly. He bought the coffee.
A native of Jamestown, NY (about 75 miles southwest of Buffalo), Edborg now resides in West Irondequoit. Edborg, an RIT alum, studied criminal justice, minoring in security management, in the early ‘80s. “My professors, my colleagues, and other students have become lifelong friends. RIT was a terrific, terrific experience…,” he mulls it over for a second, “and it still is after 30 years!”
Edborg has spent most of his life in and around RIT, entering his 30th year of his Public Safety career. “I was hired right out of school, July of ‘84,” he recalls proudly. “Then I worked my way up to Sergeant. Then I was at a bank, in the corporate security division, for three years. My job was eliminated and I came back here [to RIT].” Thirty years is quite a long time, but Edborg wouldn’t want to be anywhere else. He also travels to RIT’s international campuses in Dubai and Croatia to assist with security protocols.
Edborg was a recipient of the Life Saving Award from the Northeast Colleges and Universities Security Association in 1998. Curious, I asked him if he could retell the story, a question he’s surely received many times before.
“We [Public Safety] got a call one night. I was the officer in charge at the time. The call was from a custodian about a fire in one of the upper floors of Ellingson Hall. I got there and I can remember smoke coming out from underneath a door. So I went in, and there was a Deaf girl who was sound asleep, and her bed was on fire. I’ll never forget it. Now, I had to get her out of there. She was laying down, and I scooped her up and went outside. She’s flailing and screaming and she’d burned her foot a little.” He explains, “So why’d that happen? She had rigged an alarm system which was strobing, and it used her lamp. Her lamp had fallen onto her bed, and she was sleeping while the bed was fully engulfed in flames. I got her out of there, got a blanket on her, ambulance, the whole thing. So that was what that was about. Through my time at RIT we’ve had a lot of people [Public Safety officers] here that have done a lot of things that have saved people’s lives.”
Edborg has been heavily involved in the RIT community in capacities outside his day job throughout his time here as well. “I was a coach for Partnerships in Pluralism for many years. I was the Chair of Staff Council for several years as well and currently I am an advisor for the Zeta Tau Alpha sorority.”
“I’m often asked, ‘When are you going to retire?’. Retire?! I don’t anticipate… that’s not even in my vernacular. Both my kids are out of the house, my wife’s a schoolteacher. Retire?! I love what I do. There’s nothing better than working with young people, helping them get through things and working with professional colleagues. I want to be able to say that I affected a lot of people’s lives. That’s what I want to hang my head on. ‘What did Dave do? Well, he did this and this, but you know what? He really helped me, guided me, cared.’ You treat people like they’re your own children. Retirement’s not on my radar.”
A solid sentiment from a man who dedicates his life’s work to guiding young adults, and aiding them to become the best people they can be.
When he’s not helping people as Public Safety Patrol Major, Edborg has been setting and breaking records in deadlifting. He currently holds four NY state records, competing in the men’s open 57-60 category, and the open Law Enforcement/Fire 56-60 category for the World Association Benchpress and Deadlift Championships. “I started back in the early ‘80s, back when I was a student here, and I grew into the competitions and competed nationally but in ‘91 I stopped. I got back into it four or five years ago for health reasons, thinking, ‘I could get back into this [lifting].’ So I put my mind to it and I lost about 40 pounds, and I’ve been competing nationally again for about three years now. And I’m proudly representing RIT.”
Ever the tight knit community, RIT fully supports Edborg with his passion. “Even in the gym, a lot of students will help me out with my workouts. I’ve found my thing, and I’m going to continue to do it… as long as I stay healthy.” At the end of August, Edborg will be traveling to Helsinki, Finland to compete against lifters in the European Cup. He will make connections and represent RIT internationally, all of which he excels at. Tiger pride runs deep.
Health Tips and Advice for Students
We began to talk about healthy living, citing the amount of resolution needed by gym-goers currently working on bettering themselves. “Lifestyle changes. This is going to sound like mom and dad talking,” he prefaces, “but sleep is important. A good diet, with not a lot of processed foods. Stretching ahead of a workout to prevent injury. You’ve got to be smart, listen to your body! Having a plan is really important. When you go into the gym, and there’s seven people waiting for every machine you get discouraged. And when you get discouraged, what do you do? You leave.” He lays out the ideal format for gym goers. Have your set of exercises listed somewhere, know what you want to do at the gym that day, and begin to form a weekly routine. Eventually, you will build good habits, and you’ll be able to hit the gym and get in a compact and results-oriented workout.
Main takeaway? “Eat those good, healthy foods, take vitamins, drink a lot of water, and get plenty of sleep.”
“What falls under my umbrella is the patrol; the uniform staff. That’s training, vehicles, dignitary visits and special events, whether it’s a D1 hockey game or a concert.” He lists names of celebrities and other figures that he’s taken care of while they visited RIT’s campus, including names like Jesse Jackson, Dick Cheney and Kanye West, just to name a few. “Managing these special events, these dignitary visits… planning that is my forte,” he tells me. “It takes many hands to plan a single event and our team at Public Safety is second to none!” That’s no small task, knowing how large RIT’s campus is, not to mention the population residing at RIT’s campus on any given day.
Public Safety’s main goal is to keep students safe, and guide them in the right direction if need be. Edborg made sure to clarify that. “That’s what we’re here for. Student success. We have an open door policy. I tell people that if they need anything, you come and see any public safety representative for assistance. We’re happy to help.”
Dave Edborg lives and breathes RIT. His dedication to his staff, the students and faculty is apparent as soon as you talk to him. He loves what he does and shows no signs of stopping anytime soon.
“I feel honored to be able to say that this is what I do, especially when I’m surrounded by top notch colleagues in Public Safety and the university.”
Have you been assigned to the RIT Inn next academic year? There’s probably a lot of thoughts running through your mind. What exactly will living at the Inn be like? I met with students who currently live at the RIT Inn to get answers and to get a feel for what it’s like. There are so many rumors and comments out there about what the Inn is like— some from students who have never even been there—so we wanted to get details from students who actually live there to hopefully give you a better idea of what to expect.
A typical response about being assigned to the Inn is: “The Inn? I don’t want to live there!” But don’t make quick judgements yet! Cooper Hanson, a third year student at RIT, told me this was his exact reaction to his housing assignment. Now that he’s been living there for almost two semesters he feels quite differently. “Just like everywhere else, it has its pros and cons, but it’s really not that bad” says Hanson. Jessica Bowen, a transfer student, renewed her contract to stay at the RIT Inn for next semester—which may be a surprise for some reading this. She said that she wasn’t thrilled at first by her assignment, but there are things that make the Inn a good place to stay. We talked about all of the amenities and perks of living at the Inn— things you probably haven’t heard through the grapevine, which may change your mind about being “stuck” at the RIT Inn.
When Bowen first heard she was assigned to the RIT Inn, her response was, “Where is it? How am I going to get to campus?” The RIT Inn is located at 5257 West Henrietta Road, about 10 minutes off campus. It seems far, and I don’t suggest biking it, but thankfully RIT has it covered. RIT provides a bus and online schedule, plus extra information and tracking through the RIT app. Recently RIT switched bus providers to First Transit, which Bowen thinks was extremely helpful, “The old buses were so small; getting out of a 6:00 p.m. class the bus would be cramped for the ride back to the Inn. It’s better now with the new larger buses.” During the day, the bus runs every 15 minutes with stops at Gleason Circle, John Street, the residence halls and Barnes & Noble. Bowen suggests tracking buses through the app, but be wary of early leavers- always be early for your bus. If you have a car, there is parking available at the Inn with services to clear the lots of snow and put down salt. Parking and Transportation Services gives you a parking pass for one on-campus lot- a lot of your choice too. “I prefer using my own car,” says Hanson. “I went on the bus at first, but with a free reserved parking pass, it was worth it.” If you have a car and live at the RIT Inn, Housing Operations will purchase you an on-campus reserved parking pass to the lot of your choice.
RIT wants to ensure safety for all students, and people ask questions about what RIT does to establish safety and security at the Inn. Similarly to on campus, Public Safety plays a role in keeping the RIT Inn a safe environment for students. I’ve been told that officers patrol around the Inn in 3 shifts and check with the lobby about activities. The RIT Inn is also gender inclusive housing. This is one of RIT’s attempts to make things easier for non-gendered people, aiming to create living situations where every person can feel comfortable. People of any gender can share rooms, avoiding the possible confusion and frustration of living situations in non-gender neutral places.
What does your room look like? The Inn has doubles, meaning two students sharing a room as they do in the dorms. In the spring semester, there’s an option to have a double as a single, after talking with Housing Operations. Unlike most on or off campus apartments, furniture is provided for you. Each room has: a full sized bed, lights, a desk and computer chair, and a dresser (per student). When I asked Bowen the best part about living at the Inn, with no hesitation, she answered, “The bigger bed! The ones in the dorms are so much smaller and I like having the full-sized.” Hanson reiterated, “There’s a full-sized bed that’s comfier than the dorm beds, and I put a memory foam topper on so it’s even better.”
There’s also a nightstand, a landline phone, an alarm clock, an iron and ironing board, a hair dryer, an arm chair and a TV to share with your roommate. Standard cable and phone service are available in each room. You’ll also have a closet to share with your roommate, and best of all- you and your roommate will have your own bathroom! “You’re not sharing a bathroom with a whole floor like in the dorms,” says Hanson. Lastly, you have an air conditioner/heater unit in the room- very helpful during the school year, especially with fickle Rochester weather. “It’ll be -10 degrees out and my heater is super good,” said Hanson, “I’ll be inside sweating because it’s so hot.” That A/C is the object of intense jealousy from other apartment dwellers!
Food is often a big question for students, especially those who have lived on campus and are accustomed to the multitudes of options to choose from. Hanson said, “Petals is a real restaurant, and I think they have better quality food. There are burgers, pasta, pizza, daily specials- so much to choose from, at a good price.” Petals serves 3 meals a day and has a grab-&-go section, and there’s a Jitters Coffee Shop for those who cannot make it through the day without coffee. They accept debit similar to on-campus dining options. “Petals has very similar food to Commons,” says Bowen. “I eat a lot of their fried shrimp, I love it— and it isn’t an option on campus.”
Now what are free perks of being assigned the Inn? All students have access to an indoor or outdoor pool (depending on the season of course), a Jacuzzi style whirlpool, and a nice hot sauna— these are perfect for relaxing! The students I talked to suggest taking advantage of these and using them often. Similar to the dorms and apartments, there’s free laundry on-site with maintenance provided, and room maintenance should you have a problem with anything. “There are 6 washers and 8 dryers for students,” says Bowen, “but they get busy quick so you have to have good timing and keep up on laundry.” Beware the people who wait to do laundry, and then do five or six loads at once. It’s similar to what happens in the dorms! In addition, unlike on-campus housing, every other week housekeeping will do some basic cleaning. “They clean up the basics around your room every two weeks, it’s nice,” says Hanson, “but you have to take care of it on your own too. I often look around to see Petals take out containers everywhere [in my room], and force myself to take them out to the dumpster.”
As a welcome to both new and returning students, Housing Operations will be throwing a Luau in the fall with free food, favors and pool toys! It’ll be a great chance to relax before the start of the year, and meet other students. If you’re worried about not being able to be active and involved on campus, reaching out and finding activities is your best bet. With the buses, there are opportunities to hang out on campus, meet with your clubs, and stay connected with things on campus. Bowen says, “I compare how much time I spend around campus now to last year in the dorms, and I actually spend more time than I did before.” You may spend less time in your room than you did in the dorms, and actively look for things to stay active. Hanson says Campus Life, club pages, and the Message Center emails are a good resources to have. You can find stuff to do and things to get involved with!
For more information about living in the RIT Inn, check out these other helpful resources: